Refund Policy
Effective date: May 2026
30-day money-back guarantee
We want you to be fully satisfied with HookHero. If you are not happy with your purchase for any reason, you can request a full refund within 30 days of your order date. No questions asked.
How to request a refund
The easiest way to request a refund is through our payment provider, Paddle. Visit paddle.net and use the order lookup or contact form. Alternatively, reach out to our support team through the contact channels on our website and we will be happy to help.
Refund processing
Refunds are typically processed within 5-10 business days and will be returned to the original payment method. You will receive a confirmation email once the refund has been issued. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Cancellations
You can cancel your subscription at any time. When you cancel, you will retain access to your paid features until the end of your current billing period. After that, your account will revert to the free plan.
Exceptions
This refund policy does not apply if your account has been terminated due to a violation of our Terms of Service (for example, fraudulent use or abusive behaviour). In such cases, refunds are granted at our sole discretion.
Questions?
If you have any questions about refunds or need help with your account, please contact our support team. We're here to help.